Delivery Policy

Effective Date: February 10, 2025

At Jewel Majestty, we are dedicated to providing you with a seamless shopping experience. Our Delivery Policy outlines the process and expectations for the delivery of your products. By placing an order with us, you agree to the following terms:

1. Shipping Methods and Delivery Times

  1. Shipping Methods: We offer a variety of shipping methods depending on your location and the size of your order. These methods may include standard shipping, expedited shipping, and express delivery. The available options will be presented to you at checkout, where you can select the one that best suits your needs.

  2. Estimated Delivery Times: Delivery times vary depending on the destination, shipping method chosen, and availability of the items in your order. The following are general estimates:

    • Domestic Orders: 3-7 business days for standard shipping, 1-3 business days for expedited shipping.
    • International Orders: 7-14 business days, depending on the destination and customs processing times.

    Please note that these are estimates and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs procedures, or high-volume shipping periods (e.g., holidays).

2. Shipping Costs

Shipping costs are calculated based on the destination, size, weight of your order, and the shipping method selected. These charges will be clearly displayed during the checkout process before you finalize your purchase. Any applicable taxes and duties for international shipments will also be indicated during checkout.

3. Order Processing

Orders are typically processed within 1-2 business days of receipt. Business days do not include weekends or public holidays. Once your order is processed, you will receive a notification email with tracking information so you can follow the status of your shipment.

Please note that orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor your shipment through the carrier’s website or our tracking portal. If you encounter any issues with tracking, please contact us, and we will assist you.

5. Delivery Restrictions

  1. Domestic Delivery: We offer delivery to most regions within the United States. Some rural or remote areas may have limited shipping options or longer delivery times.

  2. International Delivery: We currently offer international shipping to select countries. The availability of international shipping will be displayed at checkout. Delivery times for international orders may vary depending on the destination and local customs regulations.

    Note: Customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping fee. Please check with your local customs office for any additional charges that may apply.

6. Shipping Restrictions

Due to legal restrictions, we are unable to ship certain products to specific countries or regions. If you are located in a restricted area, we will notify you during checkout and provide a refund for any undeliverable items.

7. Address Accuracy

It is important to provide accurate and complete shipping information when placing an order. We are not responsible for delays or lost shipments caused by incorrect or incomplete shipping details. If there is an issue with your shipping address, please contact us immediately after placing your order to correct it.

8. Delivery Issues

In the rare event that there is an issue with your delivery, such as a delayed, damaged, or lost package, please contact us within 7 days of receiving your shipment so we can investigate the issue. We will work with the carrier to resolve the problem and, if applicable, offer a replacement or refund.

If your package is marked as delivered but you have not received it, please check with neighbors or your local postal service for assistance. If the issue persists, please contact our customer service team for further support.

9. Refused or Returned Shipments

If a shipment is refused or undeliverable, it will be returned to us. If this happens, we will notify you and issue a refund for the cost of the item, excluding the shipping fees. Return shipping costs will be the responsibility of the customer.

10. Delivery for Gifts

If you are sending an order as a gift, we offer gift wrapping and direct delivery to the recipient. You can also include a personalized note to accompany your gift. Please ensure the recipient’s address is accurate when entering the shipping details.

11. Customer Service

If you have any questions or concerns regarding delivery or need assistance with an order, please contact us using the details below. We are happy to help you!

12. Changes to This Delivery Policy

Jewel Majestty reserves the right to modify or update this Delivery Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed about any changes.