Refund and Returns Policy

Effective Date: February 10, 2025

At Jewel Majestty, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer an easy and straightforward return and refund process under the following terms:

Returns

Our returns policy allows you to return items within 30 days of receiving your order. To qualify for a return, the following conditions must be met:

  1. The item must be unused, unworn, and in the same condition you received it.
  2. All original packaging, tags, and accessories must be included with the return.
  3. You must initiate the return within 30 days from the date of delivery.

Please note that personalized or custom-made items are non-returnable unless the item is defective or incorrectly shipped.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved:

  • A full refund will be issued to your original payment method within 7 to 10 business days.
  • Refunds are processed to the same method you used to make your purchase.
  • Shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the item is defective or damaged.

Exchanges

If you would like to exchange an item for a different size, color, or another product of equal value, we will be happy to assist you. Please contact our customer service team to request an exchange. The item being exchanged must be returned in the same condition as when it was received, with all original packaging.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at info@jewelmajestty.com. Please provide:

  1. Your order number.
  2. Photographs of the damaged or defective item.
  3. A description of the issue.

Once we verify the defect or damage, we will issue a full refund or replacement at no extra cost. If the product is defective, we will also cover return shipping costs.

How to Return an Item

  1. Contact Us: Reach out to our customer service team at info@jewelmajestty.com to initiate the return process. Provide your order number, reason for return, and any relevant details.
  2. Return Instructions: After we receive your request, we will send you instructions for returning the item. This will include a return shipping label if applicable.
  3. Prepare Your Return: Carefully package the item, ensuring it is protected to avoid damage during shipping. Include all original packaging, tags, and accessories.
  4. Ship the Return: Send the item back to the address provided in the return instructions.
  5. Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange as per our policy.

Customer Service

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us: